Ish qo‘ng‘irog‘i besh bosqichdan iborat: o‘zingizni va kompaniyani tanishtirish (Hi, this is Jasur Karimov from Silk Thread Textiles), vaqt qulayligini so‘rash (Is now a good time?), maqsadni bir gapda aytish (I’m calling about your order for October), muhokama va keyingi qadamni kelishish (I’ll send you the samples by Friday). Qo‘ng‘iroqdan keyin qisqa email bilan kelishuvni tasdiqlang.
Bu sahifa siz qo‘ng‘iroq qiladigan ish vaziyati haqida: hamkor, yetkazib beruvchi yoki mijozga. Tayyor telefon iboralarining qisqa kartasi telefonda gaplashish iboralari sahifasida, mehmonxona va xizmatlarga qilinadigan kundalik qo‘ng‘iroqlar esa inglizcha telefon suhbati sahifasida.
Qo‘ng‘iroqdan oldin: 3 qatorli reja
Telefonda odamning yuzini ko‘rmaysiz, shuning uchun hayajon kuchliroq bo‘ladi. Qo‘ng‘iroqdan oldin qog‘ozga uch qator yozing:
- Maqsad (bitta gap): I’m calling to confirm the delivery date for order 214.
- Savollar (2–3 ta): Can you ship by 20 October? Who pays for insurance?
- Istalgan natija: Written confirmation of the date by Friday.
Yoningizda buyurtma raqami, sanalar va o‘z telefon raqamingizni harflab va raqamlab aytishga tayyor turing. Raqam va manzilni to‘g‘ri aytish qoidalari telefon nomer va manzil sahifasida.
Bosqichlar bo‘yicha iboralar
| Bosqich | Rasmiy (yangi kontakt) | Yarim rasmiy (tanish hamkor) |
|---|---|---|
| Tanishtirish | Good morning, this is Jasur Karimov from Silk Thread Textiles in Tashkent. | Hi Anna, it’s Jasur from Silk Thread. |
| Vaqtni so‘rash | Is this a convenient time to talk? | Have you got five minutes? |
| Maqsad | I’m calling about the samples you requested. | Just calling about the samples. |
| Kontekst | We spoke at the trade fair in Istanbul last month. | Following up on my email from Monday. |
| Aniqlashtirish | Could I just check that I’ve understood correctly? | So you mean…? |
| Keyingi qadam | Shall we schedule a call for next week to go through the contract? | Let’s talk again on Thursday. |
| Tasdiqlash | I’ll send you an email summarising what we agreed. | I’ll drop you a quick email. |
| Yakun | Thank you for your time, Ms Berzina. Goodbye. | Great, thanks Anna. Speak soon. |
This is… — telefonda o‘zingizni tanishtirishning to‘g‘ri shakli. I am Jasur ham tushunarli, lekin telefonda g‘alati eshitiladi.
Qabulxona orqali o‘tish
Katta kompaniyaga qo‘ng‘iroq qilsangiz, avval kotib yoki qabulxona (reception) javob beradi.
- Could I speak to someone in purchasing, please?
- Could you put me through to Ms Berzina, please?
- She’s expecting my call. It’s about the October order.
- When would be a good time to reach her?
- Could you ask her to call me back? My number is…
- Is there an email address I could send the details to?
Sizga She’s in a meeting yoki She’s not at her desk deyishsa, xabar qoldiring yoki qachon qayta qo‘ng‘iroq qilishni so‘rang. Hold on, please yoki I’ll put you through degan gapdan keyin kutib turing — aloqa bir necha soniya uziladi, bu normal.
Keyingi qadamni kelishish
Qo‘ng‘iroq "yaxshi, gaplashamiz" bilan tugasa, hech narsa o‘zgarmaydi. Oxirida kim, nima, qachongacha qilishini aniq ayting.
- So, the next step is: I send you the price list today, and you confirm the quantity by Wednesday. Is that right?
- Could we book 30 minutes on Thursday at 3 pm your time, 5 pm Tashkent time?
- If I don’t hear from you by Friday, I’ll give you a call on Monday morning.
Xorijiy hamkor bilan vaqt kelishganda doim ikki vaqt zonasini ayting: Toshkent vaqti UTC+5, yozgi vaqtga o‘tilmaydi, Yevropa esa yozda soatini bir soat oldinga suradi, shuning uchun farq yil davomida o‘zgaradi.
Voicemail: 30 soniyalik xabar
Javob bo‘lmasa, avtojavobgichga xabar qoldiring. Formula: ism va kompaniya → sabab → nima kutyapsiz → raqam (ikki marta, sekin) → qulay vaqt.
Hello, this is Jasur Karimov from Silk Thread Textiles in Tashkent. I’m calling about your order for 2,000 cotton shirts. I’d like to confirm the delivery date before we start production. Could you call me back on plus nine nine eight, ninety, one two three, forty-five, sixty-seven? Again, that’s plus nine nine eight, ninety, one two three, forty-five, sixty-seven. I’m available until 6 pm Tashkent time. I’ll also send you a short email. Thank you, bye.
Raqamni guruhlab ayting va ikkinchi marta takrorlang. Xabar oxirida email yuborishingizni aytish — tinglovchi raqamni yozib ulgurmasa ham, sizni topa oladi.
To‘liq namuna: yetkazib berish sanasi bo‘yicha qo‘ng‘iroq
Jasur — Toshkentdagi to‘qimachilik korxonasining eksport menejeri. Anna Berzina — Riga shahridagi distribyutor kompaniyaning xarid bo‘limi xodimi. Ismlar va kompaniyalar o‘ylab topilgan.
Anna: Good afternoon, Baltic Home, Anna speaking.
Jasur: Hi Anna, this is Jasur Karimov from Silk Thread Textiles in Tashkent. Is this a good time to talk?
Anna: Yes, I’ve got a few minutes. How can I help?
Jasur: I’m calling about your order for two thousand shirts. We’d like to confirm the delivery date before we start production.
Anna: Of course. We were hoping for the end of November.
Jasur: End of November is possible for the white and blue shirts. The green ones need a special dye, so they’d be ready around the fifth of December.
Anna: Sorry, could you repeat that? The line isn’t very clear.
Jasur: Sure. White and blue by the thirtieth of November. Green by the fifth of December.
Anna: OK, got it. Could you ship the white and blue first, and the green separately?
Jasur: Yes, we can. There would be a second shipping cost, though. I’ll check the price with our logistics team.
Anna: That would be great. When can you let me know?
Jasur: By tomorrow afternoon. So, just to confirm: two shipments, the first by the thirtieth of November, the second by the fifth of December, and I’ll send you the extra shipping cost tomorrow.
Anna: Perfect.
Jasur: I’ll put all of that in an email today. Thanks for your time, Anna.
Anna: Thank you, Jasur. Bye.
Tahlil: Jasur birinchi 15 soniyada kim ekanini, vaqt qulayligini va maqsadni aytdi. Anna tushunmay qolganda sanalarni qisqa va aniq takrorladi. Oxirida kelishuvni bitta gapda xulosa qildi va yozma tasdiq va’da qildi.
Qo‘ng‘iroqdan keyingi email:
Hi Anna, thanks for your time today. As agreed: shipment 1 (white and blue) by 30 November, shipment 2 (green) by 5 December. I’ll send the extra shipping cost by 3 pm tomorrow. Best regards, Jasur
Telefonda "Allo"dan qolgan odatlar
| O‘zbekcha odatdan | Ish qo‘ng‘irog‘ida |
|---|---|
| Allo? Who is it? | Hello, [kompaniya], Anna speaking. / Who’s calling, please? |
| I am Jasur. | This is Jasur from… |
| I’m calling you for the order. | I’m calling about the order. |
| Wait. | Could you hold on a moment, please? |
| I didn’t understand. | Sorry, could you say that again? |
| OK, we will talk. | So, the next step is… I’ll call you on Monday. |
Yana bir farq: o‘zbekcha qo‘ng‘iroq ko‘pincha uzun salom-alikdan boshlanadi (oila, sog‘liq). Ish qo‘ng‘irog‘ida bitta How are you? yetarli, keyin darhol maqsadga o‘ting. Mijoz sifatida xizmat ko‘rsatish markaziga qo‘ng‘iroq qilish esa boshqacha vaziyat; buning uchun phone customer support English sahifasi bor.
Mashq: qo‘ng‘iroq qatorlarini tartiblang
Quyidagi qatorlarni to‘g‘ri tartibga qo‘ying:
- a) So, just to confirm: you’ll send the contract by Friday.
- b) I’m calling about the new price list.
- c) Hi, this is Malika Yusupova from Green Valley Foods.
- d) Thanks for your time. Speak soon.
- e) Is now a good time to talk?
- f) Could you tell me when the new prices start?
Keyin gapni to‘g‘rilang:
- 7. Allo, who is it? (qo‘ng‘iroqqa javob beryapsiz)
- 8. I am calling you for the meeting.
- 9. Wait, I will look.
- 10. My number is 998901234567. (qanday aytasiz?)
Javoblar
Tartib: c — e — b — f — a — d.
- 7. Good morning, Green Valley Foods, Malika speaking. yoki Hello, who’s calling, please?
- 8. I’m calling about the meeting.
- 9. Could you hold on a moment? I’ll check.
- 10. Plus nine nine eight, ninety, one two three, forty-five, sixty-seven — guruhlab, sekin va ikki marta.
Qo‘ng‘iroqni oldindan Bandi bilan o‘ynab ko‘rish
Telefondagi hayajonni kamaytirishning eng yaxshi yo‘li — qo‘ng‘iroqni oldindan bir necha marta ovoz chiqarib aytish. BandMate ilovasida Bandi bilan rol o‘ynang: Bandi xorijiy hamkor bo‘ladi, siz tanishtirish, maqsad va keyingi qadamni aytasiz, keyin voicemail qoldirasiz. Ilova talaffuz va ravonlik bo‘yicha fikr bildiradi. Qo‘ng‘iroq muzokaraga aylansa, narx kelishish inglizcha sahifasini ko‘ring.
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