Telefonda inglizcha gaplashish yuzma-yuz suhbatdan qiyinroq, chunki lab harakatini va imo-ishorani ko‘rmaysiz, aloqa ham uzilib turadi. Shuning uchun telefonda ikki narsa hal qiladi: tayyor ochilish va yakun iboralari hamda tushunmay qolganda xotirjam qayta so‘rash. Quyida beshta to‘liq dialog, tushunmaganda aytiladigan 16 ta ibora va javoblari bilan mashq bor.
Telefonda boshqacha aytiladigan gaplar
| Yuzma-yuz yoki o‘zbekchadan tarjima | Telefonda tabiiy variant |
|---|---|
| Allo? | Hello? (ishda: Good morning, Blue Dome Travel, Dilnoza speaking.) |
| I am Aziz. | This is Aziz. / It’s Aziz from… |
| Who are you? | Who’s calling, please? / May I ask who’s calling? |
| Wait. | Hold on a second, please. / One moment, please. |
| He is not here. | I’m afraid he’s not available right now. |
| Give me Sardor. | Could I speak to Sardor, please? |
| Say again. | Sorry, could you say that again? |
This is… telefon uchun alohida qoida: o‘zingizni tanishtirganda I am emas, this is yoki it’s ishlatiladi.
1-dialog: mehmonxonaga qo‘ng‘iroq, bronni o‘zgartirish
Reception: Good afternoon, Riverside Hotel. How can I help you?
Siz: Hello. I have a reservation for next week, and I’d like to change the dates.
Reception: Of course. Could I have your name, please?
Siz: It’s Karimov, Aziz Karimov.
Reception: Could you spell your surname, please?
Siz: K-A-R-I-M-O-V.
Reception: Thank you. I can see a booking for three nights from the fourteenth. What dates would you like instead?
Siz: From the sixteenth to the nineteenth, if possible.
Reception: Let me check. Yes, we have a double room for those dates. The price is slightly higher at the weekend, though.
Siz: Sorry, did you say higher?
Reception: Yes, about fifteen euros more per night.
Siz: Fifteen, one-five?
Reception: That’s right, one-five.
Siz: OK, that’s fine. Could you send me a confirmation by email?
Reception: Certainly. I’ll send it to the address on the booking.
Siz: Great, thank you. Goodbye.
Izohlar:
- I’d like to change… — o‘zgartirmoqchiman. I want change emas.
- Did you say higher? — shubhali so‘zni qaytarib so‘rash. Butun gapni emas, faqat tushunmagan joyni so‘raysiz.
- Fifteen, one-five? — 15 va 50 telefonda juda o‘xshash eshitiladi (fifteen / fifty). Raqamni sonlab tasdiqlash eng xavfsiz yo‘l.
2-dialog: odam joyida yo‘q, xabar qoldirish
Receptionist: Good morning, Nordline Logistics. Emily speaking.
Siz: Good morning. Could I speak to Mr Harris, please?
Receptionist: May I ask who’s calling?
Siz: This is Malika Yusupova from Silk Cargo in Tashkent.
Receptionist: One moment, please. I’ll put you through. (…) I’m sorry, he’s in a meeting at the moment. Can I take a message?
Siz: Yes, please. Could you tell him that I called about the shipment to Hamburg?
Receptionist: Of course. Does he have your number?
Siz: I’m not sure. Let me give it to you. It’s plus nine-nine-eight, nine-oh, three-one-four, two-seven, six-five.
Receptionist: Let me read that back: plus nine-nine-eight, nine-oh, three-one-four, two-seven, six-five.
Siz: That’s right. Please ask him to call me back before five, Tashkent time.
Receptionist: Before five, Tashkent time. I’ll pass that on.
Siz: Thank you very much. Bye.
Izohlar:
- I’ll put you through — sizni ulayman. Hold the line ham shu ma’noda.
- Can I take a message? — xabar qoldirasizmi? Javob: Yes, please. Could you tell him that…
- Nine-oh — raqamdagi 0 ko‘pincha oh deb aytiladi (zero ham to‘g‘ri).
- Tashkent time — vaqt zonasini albatta ayting. Xorijdagi hamkor uchun “beshgacha” boshqa soatni bildiradi.
3-dialog: yomon aloqa va juda tez gapiradigan suhbatdosh
Courier: Hi, this is Dan from Fast Parcel, calling about your parcel. We tried to deliver it this morning, but… (aloqa uziladi) …home.
Siz: Sorry, you’re breaking up. Could you say that again, a bit more slowly?
Courier: Sure. We tried to deliver your parcel this morning, but nobody was home.
Siz: I see. Can you deliver it again tomorrow?
Courier: Tomorrow’s fine. Between ten and two… or you can collect it from the depot on… Street.
Siz: Sorry, I didn’t catch the name of the street.
Courier: Whitfield Street.
Siz: Could you spell that for me?
Courier: W-H-I-T-F-I-E-L-D.
Siz: Thanks. Actually, delivery tomorrow is better. So, just to confirm, you’ll deliver it tomorrow between ten and two?
Courier: That’s right.
Siz: Perfect. Sorry, the line is really bad. If we get cut off, I’ll call you back.
Courier: No problem. Have a good day.
Izohlar:
- You’re breaking up — ovozingiz uzilib-uzilib kelyapti. The line is bad — aloqa yomon.
- I didn’t catch… — … ni eshitib ulgurmadim. I didn’t understand dan yumshoqroq: aybni aloqaga qo‘yadi, suhbatdoshning talaffuziga emas.
- Just to confirm, … — oxirida eng muhim ma’lumotni (kun, vaqt, joy) qaytarib aytish. Telefondagi eng foydali odat shu.
- Get cut off — aloqa uzilib qolishi.
4-dialog: sizga qo‘ng‘iroq qilishdi, siz xabar yozib olasiz
Caller: Hello, is this the marketing department?
Siz: Yes, it is. Jasur speaking. How can I help?
Caller: Hi, this is Laura from Brightside Events. I’m trying to reach Nodira.
Siz: I’m afraid she’s out of the office today. Would you like to leave a message?
Caller: Yes. It’s about the conference in November. We need the final number of guests by Friday.
Siz: OK, let me write that down. The final number of guests by Friday. And what’s the best number to reach you on?
Caller: She has my number, but it’s probably easier by email.
Siz: Could I have your email address, then?
Caller: Laura dot green at brightside events dot com. All one word.
Siz: Laura dot green, at, brightside events, one word, dot com. Is that right?
Caller: Perfect.
Siz: I’ll make sure she gets the message tomorrow morning.
Caller: Thanks a lot. Bye.
Izohlar:
- Jasur speaking — ishda telefonni ko‘targanda shunday tanishtiriladi.
- She’s out of the office — ishxonada yo‘q. She is not in work deyilmaydi.
- What’s the best number to reach you on? — sizga qaysi raqam orqali bog‘lansa bo‘ladi?
- Email manzilida dot — nuqta, at — @, underscore — _, hyphen yoki dash — -, all one word — bo‘sh joysiz.
5-dialog: ism va raqamni harflab berish
Clinic: And your first name?
Siz: Dilnoza. D for David, I, L for London, N for Nancy, O, Z for Zebra, A.
Clinic: Thank you. And your date of birth?
Siz: The third of May, nineteen ninety-seven.
Clinic: And a contact number?
Siz: Plus nine-nine-eight, nine-three, five-five-oh, double one, eight-four.
Clinic: Sorry, was that double one or double seven?
Siz: Double one. One, one.
Clinic: Got it. Thank you.
Izohlar:
- D for David — harfni tanish so‘z bilan tasdiqlash. Harbiy alfavit (Delta, Lima, November) ham tushuniladi.
- Double one — 11. Ingliz tilida ikki bir xil raqam ko‘pincha double bilan aytiladi.
- O‘zbek ismlaridagi sh, ch, o‘, g‘, x, q uchun ingliz tilida alohida harf yo‘q. Ismingizni pasportingizda qanday yozilgan bo‘lsa, shunday harflang va bu ro‘yxatni oldindan mashq qiling.
Harflar nomini ishonch bilan aytish uchun ingliz alifbosi, raqamlar uchun 1 dan 100 gacha sonlar sahifalarini takrorlang: telefonda aynan shular eng ko‘p xato beradi.
Tushunmay qolsangiz: 16 ta ibora
| Vaziyat | Ibora |
|---|---|
| Umuman eshitmadingiz | Sorry, could you say that again? / Sorry, I didn’t catch that. |
| Juda tez gapiryapti | Could you speak a bit more slowly, please? / Sorry, my English isn’t perfect. Could you slow down a little? |
| Bitta so‘zni eshitmadingiz | Sorry, did you say fifteen or fifty? / Sorry, what was the name of the street? |
| Ma’nosini tushunmadingiz | Sorry, what do you mean by “depot”? / Could you explain that another way? |
| Aloqa yomon | You’re breaking up. / The line is bad. Can I call you back? / I can hardly hear you. |
| Harflab olish kerak | Could you spell that, please? / Is that B for Bravo or P for Papa? |
| Oxirida tekshirish | Just to confirm, … / Let me read that back to you. / So, if I understand correctly, … |
Suhbatdoshga ingliz tilingiz mukammal emasligini aytish uyat emas. Could you slow down a little? dan keyin ko‘p odamlar sekinroq gapiradi. Eng xavflisi tushunmasdan “yes” deyish: bank, klinika yoki yetkazib berish qo‘ng‘irog‘ida bu noto‘g‘ri kun yoki noto‘g‘ri manzilga olib keladi.
O‘zbek o‘rganuvchilari ko‘p qiladigan xatolar
| Xato | Nima uchun | To‘g‘risi |
|---|---|---|
| I am Malika, from Silk Cargo. | Tanishtirish yuzma-yuzdagidek | This is Malika from Silk Cargo. |
| Can you call to me back? | Rus tilidagi “позвонить мне” | Can you call me back? |
| I will call you after. | “Keyin” so‘zma-so‘z | I’ll call you back later. |
| Phone number is 90 314… hammasini bir nafasda | Raqamni guruhlamaslik | 2–3 raqamdan guruhlab, pauza bilan |
| Speak louder! | Buyruq ohangi | Could you speak up a little? |
| Tushunmasdan “OK, OK” deyish | Noqulaylik | Sorry, I didn’t catch that. |
Agar ishingiz telefonda mijozlar bilan gaplashish bo‘lsa, shikoyat va yechim taklif qilish iboralari customer support qo‘ng‘iroqlari sahifasida alohida berilgan.
Mashq: bo‘sh joyni to‘ldiring
Har bo‘sh joyga bitta so‘z yozing.
- Hello, ______ is Timur from Tashkent. Could I speak to Ms Brown?
- May I ask who’s ______, please?
- One moment, I’ll put you ______.
- I’m afraid she’s in a meeting. Can I ______ a message?
- Sorry, you’re breaking ______. Could you repeat that?
- Sorry, I didn’t ______ your surname.
- Could you ______ that, please? Is it with one L or two?
- Just to ______, the meeting is on Thursday at three?
- My number ends in ______ seven, so seven-seven.
- Could you ask him to call me ______ this afternoon?
Javoblar: 1 — this; 2 — calling; 3 — through; 4 — take; 5 — up; 6 — catch; 7 — spell; 8 — confirm; 9 — double; 10 — back.
Keyin 2-dialogni o‘z ismingiz, ishxonangiz va raqamingiz bilan qayta yozing va ovoz chiqarib o‘qing. Raqamni guruhlab aytish ayniqsa muhim.
BandMate bilan mashq qilish
BandMate ilovasida Bandi bilan ovozli suhbatda telefon qo‘ng‘irog‘ini rol bo‘yicha o‘ynashingiz mumkin: Bandi mehmonxona xodimi yoki kuryer bo‘lib gapiradi, siz esa qayta so‘rash va tasdiqlash iboralarini ishlatasiz. Ilova talaffuz bo‘yicha fikr beradi va darslarda shu iboralarni takrorlatadi. Haqiqiy telefondagi shovqin va aksentni to‘liq takrorlamaydi, lekin ko‘rmasdan, faqat eshitib javob berishga odatlantiradi.
BandMate’ni Google’da afzal manba qiling
