Telefondagi inglizcha suhbat uch bo‘lakdan iborat: ochilish (Hi, it’s Aziz yoki Good morning, this is Aziz Karimov from Orient Travel), maqsad (I’m calling about…) va yakun (Thanks for your help. Bye!). Telefonda o‘zingizni I am… bilan emas, This is… / It’s… bilan tanishtirasiz, Wait o‘rniga Hold on a moment, “Kim bu?” o‘rniga Who’s calling, please? deysiz.
Hozir ovoz chiqarib ayting: Hi, it’s [ismingiz]. I’m calling about tomorrow. Shu bitta gap bilan istalgan qo‘ng‘iroqni boshlash mumkin.
Ochilish iboralari: rasmiy, neytral va do‘stona
Bir xil vazifani uch xil uslubda aytish mumkin. Ish, universitet va davlat idoralariga rasmiy ustunni, tanishlarga o‘rtadagisini, do‘stlarga o‘ngdagisini ishlating.
| Vazifa | Rasmiy | Neytral | Do‘stona |
|---|---|---|---|
| Telefonni ko‘tarish | Good morning, Orient Travel, Dilshod speaking. | Hello, Dilshod speaking. | Hi, Nodir! |
| O‘zini tanishtirish | Good afternoon. This is Malika Rashidova from Samarkand State University. | Hi, it’s Malika from the language centre. | Hey, it’s me! |
| Kimnidir so‘rash | Could I speak to Mr Collins, please? | Is Sarah there, please? | Is Timur around? |
| Maqsadni aytish | I’m calling regarding my application. | I’m calling about Friday. | Just calling to see how you are. |
| Kim ekanini so‘rash | May I ask who’s calling? | Who’s calling, please? | Who’s this? |
O‘zbekchada ko‘pincha Allo? deb, keyin kim ekaningizni suhbatdosh o‘zi topishini kutasiz. Inglizcha telefon madaniyatida esa qo‘ng‘iroq qilgan odam birinchi bo‘lib ismini aytadi: yuzingiz ko‘rinmaydi, ovozingizni esa hamma ham tanimaydi. Hey, it’s me! faqat raqamingiz suhbatdoshning telefonida saqlangan bo‘lsa to‘g‘ri keladi.
Ulash va kutish: kotib aytadigan gaplar
Kompaniya yoki mehmonxonaga qo‘ng‘iroq qilsangiz, avval qabulxona xodimi javob beradi. Uning gaplarini oldindan tanisangiz, sarosimaga tushmaysiz.
| Eshitasiz | Ma’nosi | Siz nima deysiz |
|---|---|---|
| Hold on, please. | Kutib turing | Sure, thank you. |
| I’ll put you through. | Sizni ulayman | Thanks. |
| Let me transfer you to Accounts. | Buxgalteriyaga o‘tkazaman | Thank you. |
| The line’s busy. Would you like to hold? | Liniya band. Kutasizmi? | Yes, I’ll hold. / No, I’ll call back later. |
| I’m afraid she’s in a meeting. | Afsuski, u yig‘ilishda | When would be a good time to call? |
| Can I take a message? | Xabar qoldirasizmi? | Yes, please. Could you tell her Aziz called? |
| Do you know the extension? | Ichki raqamni bilasizmi? | No, I don’t, sorry. It’s for Mr Haddad. |
| Can I ask what it’s regarding? | Nima masalada? | It’s about the job interview on Thursday. |
Kutish paytida musiqa chalsa, go‘shakni qo‘ymang: bu ulanish jarayoni. Xodim qaytib Sorry to keep you waiting desa, That’s fine deb javob bering.
Ovozli xabar: 4 bo‘lakli qolip va namunalar
Chet eldagi ishxonalar, klinikalar va universitetlar ko‘pincha ovozli pochta (voicemail) ishlatadi. Signaldan keyin 20–30 soniya ichida to‘rtta narsani ayting:
- Kim ekaningiz: Hello, this is…
- Nima uchun qo‘ng‘iroq qildingiz: I’m calling about…
- Qanday bog‘lanish mumkin: raqamni sekin, ikki marta.
- Xayrlashish: Thank you, goodbye.
Rasmiy namuna: Hello, this is Jahongir Tursunov. I’m calling about the English teacher position I applied for last week. I’d be grateful if you could call me back on plus nine nine eight, ninety, five five five, twelve, thirty-four. Again, that’s ninety, five five five, twelve, thirty-four. Thank you, goodbye.
Do‘stona namuna: Hi Lola, it’s Kamron. Just wanted to check if we’re still meeting tomorrow at five. Give me a ring when you get this. Bye!
O‘zingizning ovozli pochtangiz uchun salom: Hi, you’ve reached Dilnoza. I can’t take your call right now, so please leave a message and I’ll get back to you as soon as I can.
Raqamlarni juftlab aytish va nolni oh deb o‘qish telefon raqam va manzil inglizcha sahifasida batafsil ko‘rsatilgan.
Yomon aloqa: eshitilmayotganda 8 ta gap
Bu gaplar tilni emas, aloqani nazarda tutadi. Suhbatdoshning so‘zini tushunmay qolgan payt uchun alohida iboralar inglizcha telefon suhbati sahifasida.
- You’re breaking up. — Ovozingiz uzilib-uzilib kelyapti.
- The line is really bad. — Aloqa juda yomon.
- I lost you for a second. What was the last thing you said? — Bir soniya eshitmay qoldim. Oxirgi gapingiz nima edi?
- Can you hear me now? — Hozir eshityapsizmi?
- It’s really noisy here. Let me go somewhere quieter. — Bu yer shovqin, jimroq joyga o‘tay.
- I’m in a lift. I’ll call you back in five minutes. — Liftdaman, besh daqiqadan keyin qayta qo‘ng‘iroq qilaman.
- My battery’s about to die. — Telefonim o‘chib qolay deyapti.
- Shall I call you on Telegram instead? The connection might be better. — Telegramdan qo‘ng‘iroq qilaymi? Aloqa yaxshiroq bo‘lishi mumkin.
Yakunlash: suhbatni muloyim yopish
Inglizcha qo‘ng‘iroq birdaniga tugamaydi. Avval yakun signali (Right then… / OK, so…), keyin kelishilgan narsani qisqa qaytarish, keyin rahmat va xayr keladi.
| Uslub | Namuna |
|---|---|
| Rasmiy | So, just to confirm, I’ll send the documents by Friday. Thank you for your time. Goodbye. |
| Neytral | Great, that’s everything. Thanks for your help. Speak to you soon. Bye. |
| Do‘stona | OK, I’d better go. Talk later! Bye-bye. |
Inglizlar oxirida OK, bye, bye-bye deb ikki-uch marta xayrlashishi odatiy hol. “Xo‘p” deb darrov go‘shakni qo‘yish esa inglizcha suhbatda qo‘pol tuyulishi mumkin. Xayrlashishning boshqa variantlari inglizcha xayrlashish sahifasida jamlangan.
1-qo‘ng‘iroq (rasmiy): intervyu vaqtini o‘zgartirish
A — Toshkentdagi Sevara, B — Dubaydagi mehmonxona qabulxonasi xodimi, C — kadrlar bo‘limi xodimi.
B: Good morning, Al Noor Hotels, Rachel speaking. How may I help you?
A: Good morning. This is Sevara Karimova. I’m calling about the receptionist position. Mr Haddad emailed me yesterday.
B: Thank you, Ms Karimova. Let me put you through to Human Resources. Please hold.
C: HR, Omar speaking.
A: Hello, is that Mr Haddad?
C: No, I’m afraid he’s on another line. Can I help at all?
A: I hope so. He invited me to an online interview on Thursday morning, but I have an exam then. Would it be possible to change the time?
C: Let me have a look… Thursday at three p.m., Dubai time, is free.
A: Three o’clock Dubai time. So that’s four o’clock in Tashkent, right?
C: That’s right, you’re one hour ahead of us.
A: Perfect. Could you confirm it by email, please?
C: Of course. Can I check your email address?
A: It’s sevara dot karimova at gmail dot com.
C: Great. So, Thursday at three p.m. Dubai time. I’ll send you a new link today.
A: Thank you so much for your help.
C: You’re welcome. Good luck with your exam!
A: Thank you. Goodbye.
Sevara uchta muhim ish qildi: birinchi gapdayoq ismini va maqsadini aytdi, vaqtni o‘z shahriga moslab qaytarib tekshirdi va tasdiqni yozma ravishda so‘radi. Rasmiy qo‘ng‘iroqdan keyin shu tasdiq xati sizning dalilingiz bo‘ladi.
2-qo‘ng‘iroq (do‘stona): liftda uzilib qolgan suhbat
A — Bobur, B — Toshkentga mehmon bo‘lib kelgan britaniyalik do‘sti Tom.
B: Hey Bobur, it’s Tom!
A: Tom! Hi! How’s it going?
B: Good, I’ve just landed. Listen, about tonight…
A: Sorry, you’re breaking up. I’m in a lift. Hang on a sec.
A: OK, can you hear me now?
B: Yes, much better.
A: Sorry about that. So, tonight?
B: Yeah, are we still going to that plov place?
A: Definitely. Shall I pick you up from your hotel at seven?
B: Perfect. Can you text me the name of the restaurant? I’d like to look at the menu.
A: Sure, I’ll send it right now.
B: Great. Oh, my battery’s about to die.
A: No worries. See you at seven, then.
B: See you! Cheers, bye!
A: Bye!
Do‘stona qo‘ng‘iroqda Hang on a sec, No worries, Cheers kabi qisqa gaplar tabiiy eshitiladi. Rasmiy qo‘ng‘iroqda ularning o‘rniga One moment, please, That’s fine, Thank you ishlating. Restoran yoki taksiga qo‘ng‘iroq qilishni esa telefonda buyurtma inglizcha sahifasida mashq qiling.
Telefonda o‘zbekchadan so‘zma-so‘z ko‘chirilgan gaplar
| Noto‘g‘ri | To‘g‘ri | Nega |
|---|---|---|
| Allo, who is it? | Hello? Who’s calling, please? | Who is it? eshik taqillaganda aytiladi, telefonda qo‘pol eshitiladi. |
| I am Sevara. | This is Sevara. / It’s Sevara. | Telefonda this is ishlatiladi. |
| Wait. | Hold on a moment, please. | Bir so‘zli buyruq keskin eshitiladi. |
| Who do you need? | Who would you like to speak to? | “Kim kerak?” tarjimasi qo‘pol. |
| I didn’t hear. | Sorry, I didn’t catch that. | Catch — eshitib ulgurmoq. |
| I will close the phone. | I have to go. Bye! | Go‘shakni qo‘yish — hang up, lekin buni suhbatdoshga aytmaysiz. |
Mashq: 10 ta vaziyatda nima deysiz
- 1. Siz Orient Travel ofisida ishlaysiz. Telefonni rasmiy ko‘taring (ismingiz Dilshod).
- 2. Universitetning qabul bo‘limiga o‘zingizni tanishtiring.
- 3. Ms Brown bilan gaplashishni muloyim so‘rang.
- 4. Ms Brown yo‘q. Siz qo‘ng‘iroq qilganingizni unga aytib qo‘yishlarini so‘rang.
- 5. Do‘stingizga ertangi futbol haqida qisqa ovozli xabar qoldiring.
- 6. Suhbatdoshning ovozi uzilib kelyapti.
- 7. Siz liftdasiz: besh daqiqadan keyin qayta qo‘ng‘iroq qilishingizni ayting.
- 8. Qo‘ng‘iroq qilgan odamdan kimligini rasmiy tarzda so‘rang.
- 9. Rasmiy suhbatni kelishilgan narsani takrorlab yakunlang.
- 10. Xatoni tuzating: I am Nigora. Give me Aziz.
Javoblar
1 — Good morning, Orient Travel, Dilshod speaking. How can I help you?
2 — Good afternoon. This is [ism familiya]. I’m calling about my application.
3 — Could I speak to Ms Brown, please?
4 — Could you tell her [ism] called, please? / Could you ask her to call me back?
5 — Hi Sardor, it’s [ism]. Just checking if we’re still playing football tomorrow at six. Call me back when you get this. Bye!
6 — Sorry, you’re breaking up. / The line is really bad.
7 — I’m in a lift. I’ll call you back in five minutes.
8 — May I ask who’s calling?
9 — So, just to confirm, the meeting is on Monday at ten. Thank you for your time. Goodbye.
10 — Hi, it’s Nigora. Could I speak to Aziz, please?
Javoblar namuna: ism, kun va vaqtni o‘zingizga moslang.
Qo‘ng‘iroqdan oldin Bandi bilan mashq
Telefondagi hayajon ko‘pincha birinchi gapda bo‘ladi. BandMate ilovasida Bandidan qabulxona xodimi yoki do‘st rolini o‘ynashni so‘rang: avval rasmiy ochilishni, keyin ovozli xabarni ovoz chiqarib aytib ko‘ring. Ilova sizning gapingizni yozib ko‘rsatadi, shuning uchun this is o‘rniga I am deganingizni darhol ko‘rasiz. Bank, internet provayderi yoki kuryer bilan bo‘ladigan qo‘ng‘iroqlar uchun phone customer support English sahifasidagi dialoglarni ham sinab ko‘ring.
BandMate’ni Google’da afzal manba qiling
