Chamadoningiz lentada chiqmasa, bagaj zalidan chiqib ketmang: shu zaldagi Baggage Services (ba’zan Lost and Found yoki Baggage Tracing) stoykasiga boring va Property Irregularity Report (PIR), ya’ni bagaj bo‘yicha dalolatnoma rasmiylashtiring. Xodimga uchta narsa kerak: reys raqami, bag tag (bagaj kvitansiyasi) raqami va chamadonning aniq tasviri. Oxirida sizga file reference number beriladi — keyingi barcha qo‘ng‘iroq va xatlar shu raqam bilan bo‘ladi.
Bu sahifa faqat bagaj muammosi haqida: yo‘qolgan, kechikkan va shikastlangan chamadon. Check-in, security va pasport nazorati uchun aeroportda inglizcha dialog sahifasidagi oltita sahnani ishlating.
Stoykaga borishdan oldin qo‘lingizda nima bo‘lsin
| Hujjat yoki ma’lumot | Inglizcha nomi | Nega kerak |
|---|---|---|
| Bagaj kvitansiyasi (boarding pass’ga yopishtiriladi) | bag tag / baggage claim tag | Chamadonni tizimda shu raqam bilan qidirishadi |
| Boarding pass | boarding pass | Reys va marshrutni tasdiqlaydi |
| Pasport | passport | Shaxsingiz va ismning yozilishi |
| Yashash manzili | local address / delivery address | Topilgan bagajni qayerga olib kelish |
| Telefon va email | contact number, email address | Siz bilan bog‘lanish uchun |
| Chamadon surati (bo‘lsa) | a photo of the bag | Tasvirlashni osonlashtiradi |
Uchishdan oldin chamadonni suratga oling, bag tag’ni esa safar tugaguncha saqlang.
1-dialog: bagaj lentada chiqmadi
Toshkentdan Istanbul orqali Londonga uchdingiz. Lenta to‘xtadi, chamadon yo‘q.
Siz: Excuse me, my suitcase didn’t come out on the belt. I was on flight TK1979 from Istanbul.
Agent: I’m sorry to hear that. Did you start your journey in Istanbul?
Siz: No, in Tashkent. I changed planes in Istanbul.
Agent: Can I see your boarding pass and your bag tag, please?
Siz: Here they are.
Agent: Thank you. Let me check the system… It looks like your bag didn’t make the connection. It’s still in Istanbul.
Siz: Oh no. So it isn’t lost?
Agent: It’s not lost, it’s delayed. It should arrive on the next flight from Istanbul, but I can’t promise the exact time. I need to fill in a report. Can you describe the bag?
Siz: It’s a large dark-blue hard-shell suitcase with four wheels. There’s a red ribbon on the handle.
Agent: Any brand name on it?
Siz: Yes, it’s a Samsonite. And there’s a name tag with my phone number.
Agent: Great. What’s inside? Just the main items.
Siz: Clothes, a pair of shoes, some books and gifts — dried fruit and a small carpet.
Agent: Where are you staying? We can deliver the bag to you.
Siz: At the Premier Inn near King’s Cross until the fifteenth. After that, at my cousin’s flat in Manchester.
Agent: Could you write both addresses here, please? And your phone number with the country code.
Siz: Sure. Is WhatsApp OK?
Agent: A phone number is better. We’ll send you a text when the bag is found. This is your file reference: L-H-R-T-K-one-two-three-four-five.
Siz: Sorry, could you write it down for me?
Agent: Of course. It’s on this copy of the report. You can track your bag online with this number.
Siz: One more question. I don’t have any clothes for tomorrow. Can I buy some essentials?
Agent: You can buy essentials like toiletries and a change of clothes. Keep all your receipts and send them to the airline with your claim. What they refund depends on their rules.
Siz: OK. Thank you for your help.
Izohlar:
- Didn’t make the connection — bagaj tranzitda keyingi samolyotga ulgurmadi. Eng ko‘p uchraydigan holat.
- Delayed va lost farqi: kechikkan bagaj topilib, yetkaziladi. Aviakompaniya bagajni yo‘qolgan deb hisoblashi uchun ancha vaqt o‘tishi kerak.
- File reference — ish raqami. Ko‘pincha aeroport kodi, aviakompaniya kodi va raqamlardan iborat. Yuqoridagisi misol.
- Essentials — birinchi zarur narsalar: tish cho‘tkasi, ichki kiyim, zaryadlovchi. Chek (receipt) bo‘lmasa, qaytarib olish qiyin.
- Write it down — raqamni eshitib yozishga ishonmasangiz, yozib berishni so‘rang. Bu odobsizlik emas.
Chamadoningiz ranglari va shaklini tez ayta olish uchun inglizcha ranglar va buyumni tasvirlash sahifasi foydali.
Chamadonni tasvirlash: so‘z tartibi
Inglizchada sifatlar ma’lum tartibda keladi: o‘lcham → rang → material/turi → buyum → qo‘shimcha belgi.
a large dark-blue hard-shell suitcase with four wheels
a small black canvas backpack with a broken zip
a medium grey fabric suitcase with a yellow name tag
| O‘zbekcha | Inglizcha |
|---|---|
| qattiq korpusli / yumshoq | hard-shell / soft (fabric) |
| g‘ildirakli, 2 yoki 4 ta | with two / four wheels |
| tortiladigan dasta | telescopic handle / pull-up handle |
| yon dasta | side handle |
| qulf (kodli) | lock (combination lock) |
| lenta, bog‘ich | ribbon, strap |
| ism yozilgan yorliq | name tag / luggage tag |
| “plyonka” bilan o‘ralgan | wrapped in plastic film |
Toshkent aeroportida chamadonni plyonkaga o‘ratish odatiy. Buni albatta ayting: It was wrapped in clear plastic film. Ko‘p stoykalarda bagaj turlari chizilgan rasmli jadval bor — chamadoningizga o‘xshaganini barmog‘ingiz bilan ko‘rsatsangiz ham bo‘ladi.
PIR formasidagi maydonlar
| Maydon | Ma’nosi | Nima yozasiz |
|---|---|---|
| Surname / Family name | Familiya | Pasportdagidek: KARIMOV |
| First name / Given name | Ism | AZIZ |
| Permanent address | Doimiy manzil | Toshkentdagi uy manzilingiz |
| Temporary / local address | Vaqtincha manzil | Mehmonxona nomi, sanalar bilan |
| Flight number / date | Reys va sana | TK1979, 12 June |
| Routing / itinerary | Marshrut | TAS–IST–LHR |
| Bag tag number | Kvitansiya raqami | Kvitansiyadagi raqamning o‘zi |
| Bag type / colour | Turi / rangi | Stoykadagi jadvaldan kod |
| Contents | Ichidagi narsalar | 3–5 ta asosiy buyum |
| Signature | Imzo | O‘qib chiqqandan keyin |
Imzodan oldin manzil, telefon va ism yozilishini tekshiring. Bitta xato harf yetkazib berishni kechiktiradi.
2-dialog: chamadon singan holda keldi
Siz: Hi. My suitcase arrived, but it’s damaged. One of the wheels is broken and there’s a crack on the side.
Agent: I’m sorry about that. Was it like this when you checked it in?
Siz: No, it was in good condition. I have a photo from Tashkent airport.
Agent: That’s helpful. Is anything inside damaged or missing?
Siz: I haven’t checked everything yet. Can I open it here?
Agent: Yes, please do.
Siz: A glass jar of jam is broken, and some clothes are stained.
Agent: OK, I’ll add that to the damage report. Please keep the suitcase — don’t throw it away until the airline contacts you.
Siz: How long does it take?
Agent: It depends on the airline. You’ll need to send a claim with photos and the report number.
Siz: Is there a deadline for the claim?
Agent: Yes, and for damage it’s usually quite short. Check the airline’s website today.
Izohlar:
- Damaged — shikastlangan. Broken aniq qism uchun: the wheel is broken, the handle is broken, the zip is broken.
- A crack — yoriq, a tear / it’s torn — yirtiq, a dent — pachoq, stained — dog‘ tushgan.
- Missing items — ichidan yo‘qolgan narsalar. Buni ham shu yerning o‘zida ayting.
Shikastlanishni aeroportdan chiqmasdan qayd ettiring. Uyga borib, keyin xabar berish mumkin bo‘lsa ham, ish ancha murakkablashadi. Shikoyat muddatlari qisqa bo‘lishi mumkin, shuning uchun aniq muddatni aviakompaniyaning Conditions of Carriage sahifasidan o‘sha kuni tekshiring.
3-dialog: ikki kundan keyin telefon qilish
Bagaj hali yetib kelmadi. Siz Baggage Services raqamiga qo‘ng‘iroq qilasiz.
Operator: Baggage Services, Emma speaking. How can I help?
Siz: Hello. I’m calling about my delayed bag. My file reference is L-H-R-T-K-one-two-three-four-five.
Operator: Let me pull it up. Can you confirm your surname, please?
Siz: Karimov. K-A-R-I-M-O-V.
Operator: Thank you, Mr Karimov. I can see that your bag arrived in London this morning. It’s going to be delivered today.
Siz: That’s great. Do you know what time?
Operator: Usually between two and eight in the evening. The driver will call you before arriving.
Siz: I might be out. Can they leave it at the hotel reception?
Operator: Yes, I’ll add a note to the file.
Siz: Thank you. And where do I send my receipts for the things I bought?
Operator: You can submit them online through the claim form on the airline’s website. Please include your file reference.
Siz: Perfect. Thanks, Emma.
Telefon orqali harflarni aytish va raqamni to‘g‘ri tushunish uchun inglizcha telefon suhbati sahifasidagi iboralarni takrorlang. Raqamlar birma-bir aytiladi: one-two-three, “0” esa zero yoki oh.
Email namunasi: kechikkan bagaj va xarajatlar
Subject: Delayed baggage – File reference LHRTK12345
Dear Baggage Services team,
I am writing about my suitcase, which did not arrive on flight TK1979 from Istanbul to London on 12 June. I reported it at the airport, and my file reference is LHRTK12345.
The bag was delivered to my hotel on 14 June. While I was waiting, I had to buy some essential items: toiletries, underwear and a phone charger. The total cost was £68.40. I have attached copies of the receipts and my boarding passes.
Could you please let me know if these expenses can be reimbursed and what the next step is?
Kind regards,
Aziz Karimov
+998 90 123 45 67
Nimaga e’tibor bering: mavzu qatorida raqam bor; birinchi gapda nima bo‘lgani, ikkinchida ish raqami; keyin sanalar, summa va ilovalar; oxirida bitta aniq savol. Emailni qanday boshlash va tugatish haqida business email opening va closing sahifasida ko‘proq variant bor.
O‘zbek va rus tilida gapiradiganlar ko‘p qiladigan xatolar
| Noto‘g‘ri yoki g‘alati | Nima uchun | Yaxshiroq |
|---|---|---|
| I lost my baggage. | Siz yo‘qotmadingiz, bagaj kelmadi | My bag didn’t arrive. / My bag is missing. |
| I have two baggages. | Baggage sanalmaydi | I have two bags / two suitcases. |
| My luggage is broken. | Butun bagaj emas, qismi | My suitcase is damaged. The wheel is broken. |
| Where is my bag?! | Tarjimada ohang qattiq chiqadi | Could you check where my bag is, please? |
| Receipt va bag tagni aralashtirish | Ruscha “квитанция” ikkalasini ham bildiradi | Bagaj yorlig‘i bag tag, do‘kon cheki receipt |
| I want compensation now. | Stoykada pul berilmaydi | How do I make a claim? |
| Complaint va claim farqlanmaydi | O‘zbekchada ikkalasi “shikoyat” | Pul so‘rash — claim, norozilik — complaint |
Tushunmagan qog‘ozga “OK” deb imzo qo‘ymang: Could you explain what this part means? deb so‘rang.
Mashq: vaziyatga mos gapni tanlang
Har bir holatga bittadan gap yozing, keyin javoblar bilan solishtiring.
- Chamadoningiz lentada chiqmadi. Stoykada birinchi gapingiz.
- Xodim ish raqamini tez aytdi, siz tushunmadingiz.
- Chamadonni tasvirlang: katta, qora, yumshoq, ikki g‘ildirakli, dastasida sariq lenta.
- Chamadonning dastasi singan va yonida yoriq bor.
- Mehmonxonada bo‘lmasligingiz mumkin. Bagajni resepsiyaga qoldirishni so‘rang.
- Tish pastasi va kiyim sotib oldingiz. Xarajatni qanday qaytarishni so‘rang.
Javoblar (namunaviy):
- 1. Excuse me, my suitcase didn’t come out on the belt. I was on flight … from … .
- 2. Sorry, could you say that again more slowly? / Could you write it down for me?
- 3. It’s a large black soft suitcase with two wheels and a yellow ribbon on the handle.
- 4. My suitcase is damaged. The handle is broken and there’s a crack on the side.
- 5. I might be out. Could the driver leave it at the hotel reception?
- 6. I bought some essentials. How can I claim back the cost? / Where do I send the receipts?
Gapingiz boshqacha bo‘lsa ham, ma’nosi tushunarli bo‘lsa to‘g‘ri. So‘z tartibi va didn’t arrive / is damaged shakllarini tekshiring.
BandMate bilan mashq qilish
BandMate ilovasida Bandi bilan ovozli suhbatda Baggage Services xodimi rolini o‘ynatib ko‘rishingiz mumkin: Bandi savol beradi, siz chamadonni tasvirlaysiz, manzil va raqamni aytasiz. Ilova talaffuz bo‘yicha fikr beradi, darslarda esa sayohat mavzusidagi iboralar takrorlanadi. Bu real aeroportdagi charchoq va shoshilinchni bermaydi, lekin kutilmagan savolga darhol javob berishni mashq qildiradi.
BandMate’ni Google’da afzal manba qiling
