Ish uchun business English alohida til emas: bu uch vaziyatdagi aniq, muloyim va qisqa ingliz tili. Meetingda fikrni yumshatib, lekin aniq aytasiz; emailda so‘rovni birinchi ikki gapda berasiz; hisobotda natija, raqam va keyingi qadamni yozasiz. Quyida har biri uchun tayyor iboralar, ikkita to‘liq email, haftalik hisobot namunasi va javoblari bilan mashq bor.
Uch vaziyat, uch qoida
| Vaziyat | Asosiy qoida | Tipik xato |
|---|---|---|
| Meeting | Fikr aniq, ohang yumshoq | You are wrong. This is impossible. |
| So‘rov va muddat boshida | Uzun kirish, asosiy iltimos oxirgi qatorda | |
| Hisobot | Natija → raqam → muammo → keyingi qadam | Everything is going well (dalilsiz) |
Toshkentdagi ko‘p kompaniyalar xorijiy hamkor, investor yoki buyurtmachi bilan ishlaydi: IT autsorsing, logistika, to‘qimachilik eksporti, turizm. Ularning hammasida shu uch vaziyat har hafta takrorlanadi, shuning uchun ularni avval o‘rganish eng tez foyda beradi.
Meeting: to‘g‘ridan-to‘g‘ri gapni diplomatik qilish
O‘zbek va rus tillarida to‘g‘ridan-to‘g‘ri gap ko‘pincha normal eshitiladi. Ingliz tilidagi ish muhitida xuddi shu gap qo‘pol tuyulishi mumkin. Mazmunni o‘zgartirmasdan ohangni yumshatish uchun a bit, might, I’m afraid, could we kabi so‘zlar ishlatiladi.
| To‘g‘ridan-to‘g‘ri | Ishda tabiiyroq |
|---|---|
| You are wrong. | I see it a bit differently. |
| This is impossible. | That might be difficult, because… |
| Do it by Friday. | Could you get it done by Friday? |
| I don’t understand. | Could you clarify what you mean by…? |
| No. | I’m afraid we can’t do that. |
| Why didn’t you send it? | Just checking whether you’ve had a chance to send it. |
| Your idea is bad. | I’m not sure that would work for us, because… |
| We must discuss this. | I think we should look at this in more detail. |
Update berish: Quick update on the shipment: … / We’re on track for… / We’re slightly behind on…
Fikr bildirish: From our side, … / In my view, … / I’d suggest…
Kelishuvni yakunlash: So, to sum up, … / Who’s going to take care of that? / Let’s agree on a deadline.
Qisqa namuna. Toshkentdagi eksport kompaniyasi menejeri Bekzod Buyuk Britaniyadagi mijoz bilan gaplashmoqda.
Sarah: So when can we expect the second shipment?
Bekzod: I’m afraid there’s a small delay. The fabric arrived from the supplier three days late.
Sarah: That’s a problem for us. We promised our stores the end of October.
Bekzod: I understand. We could send half of the order by the twentieth and the rest a week later. Would that work for you?
Sarah: Half by the twentieth could work. Can you confirm that in writing?
Bekzod: Of course. I’ll send you an email with the new dates today.
Bekzod muammoni yashirmadi, sababini bitta gapda aytdi va darhol yechim taklif qildi. Uchrashuv bosqichlari bo‘yicha to‘liq iboralar online meeting iboralari sahifasida, narx va shartlar bo‘yicha kelishuv esa negotiation phrases sahifasida.
Email: tuzilishi va 2 ta namuna
Yaxshi ish emaili oltita qismdan iborat:
- Subject — mazmunni aytadigan qisqa sarlavha: Updated delivery dates – Order 2417.
- Salomlashish — Hi Sarah, yoki rasmiyroq Dear Ms Green,
- Maqsad — bitta gap: nima uchun yozyapsiz.
- Tafsilotlar — 2–4 gap yoki qisqa ro‘yxat.
- So‘rov va muddat — kimdan nima, qachongacha kerak.
- Yakun — Best regards, va ismingiz.
Salomlashish va yakun uchun ko‘proq variant business email opening va closing sahifasida bor.
1-namuna: meetingdan keyin ma’lumot so‘rash
Subject: Follow-up: packaging options for the November order
Hi Tom,
Thanks for the call this morning. As discussed, we’d like to compare two packaging options before we confirm the order.
Could you send us the following by Thursday, 8 October?
- prices for recycled and standard boxes;
- the minimum order for each option;
- delivery time to Tashkent.
Once we have this, we’ll confirm the order within two working days.
Best regards,
Nilufar Rashidova
Procurement Manager
2-namuna: mijozga yomon xabar yetkazish
Subject: Updated delivery dates – Order 2417
Dear Ms Green,
I’m writing to let you know that the second shipment of Order 2417 will be delayed by about one week.
Our fabric supplier delivered three days late, and we need extra time for quality control. To reduce the impact on your stores, we can send 50% of the order on 20 October and the remaining 50% on 27 October.
Could you let us know by Friday whether this plan works for you? I’m happy to discuss it on a call if that’s easier.
We apologise for the inconvenience.
Kind regards,
Bekzod Tursunov
Export Sales Manager
Ikkala emailda ham so‘rov ko‘rinib turadi: nima kerak va qachongacha. Yomon xabarda uzr bir marta aytilgan, asosiy joyni esa sabab va yechim egallagan.
Hisobot: haftalik status report namunasi
Rahbar yoki xorijiy hamkor hisobotni odatda 30 soniyada ko‘zdan kechiradi. Shuning uchun eng muhimini boshida yozing. Quyidagi raqamlar misol uchun olingan.
Weekly update – Tashkent office, 21–25 September
Summary: We are on track for the October launch. One risk: the payment integration is two days behind schedule.
Done this week:
- Signed the contract with the new courier partner.
- Online orders rose by 12% compared with last week.
- Hired two customer support specialists; they start on 1 October.
Risks and issues:
- Payment integration is delayed due to a change in the bank’s API. Expected fix: 1 October.
Next week:
- Test the payment integration with 50 internal orders.
- Prepare the launch plan for the marketing team.
Help needed: Approval of the extra budget for courier insurance by Wednesday.
Hisobotdagi foydali iboralar: rose / increased by, fell / decreased by, remained stable, compared with, on track, behind schedule, ahead of schedule, due to, expected by. Hisobotni og‘zaki taqdim etish kerak bo‘lsa, presentation phrases sahifasidagi o‘tish iboralari yordam beradi.
O‘zbek hujjatchiligidagi odat bilan In accordance with the plan approved on… deb boshlamang. Ingliz tilidagi hisobot natijadan boshlanadi.
O‘zbek xodimlari ko‘p qiladigan 10 xato
| Xato | To‘g‘risi | Sabab |
|---|---|---|
| We need to discuss about the price. | We need to discuss the price. | Discuss dan keyin about kerak emas |
| Please, send me the file. | Could you send me the file, please? | Ruscha “Пожалуйста, …” tuzilishi |
| I am waiting your answer. | I look forward to hearing from you. / Could you let me know by Thursday? | “Жду ответа” so‘zma-so‘z |
| I have a question to you. | I have a question for you. | Ruscha “вопрос к вам” |
| Let’s make a meeting. | Let’s set up a meeting. / Let’s have a call. | Make emas |
| On the next week | Next week | next / last oldidan predlog yo‘q |
| It must be done until Friday. | It needs to be done by Friday. | Muddat uchun by, until davomiylik uchun |
| In the attachment you can find… | I’ve attached… / Please find attached… | So‘zma-so‘z tarjima |
| I want to inform you that… | Just a quick update: … / I’m writing to let you know… | Rasmiyatchilik |
| Our company exists since 2015. | Our company has been operating since 2015. | Since bilan Present Perfect |
Mashq: gapni ish uslubiga keltiring
Har gapni muloyim va aniq business English’ga aylantiring. Bir nechta to‘g‘ri variant bo‘lishi mumkin.
- Send me the report today.
- Your price is too high.
- I don’t agree.
- Why is the delivery late again?
- We can’t do it.
- Write to me if you have questions.
Namuna javoblar:
- Could you send me the report by the end of the day?
- Your price is a bit higher than we expected. Is there any flexibility?
- I see your point, but I have a slightly different view.
- Could you let us know what caused the delay and when we can expect the delivery?
- I’m afraid we won’t be able to do that by Friday. Could we look at Monday instead?
- Please let me know if you have any questions.
Javobingizda ohangni yumshatuvchi so‘z (could, a bit, I’m afraid) va aniq ma’lumot (muddat, sabab, taklif) bo‘lsa, mashq bajarildi. Keyin 2-namuna emailini o‘z ishingizdagi real vaziyat bilan qayta yozing.
BandMate bilan mashq
BandMate ilovasida Bandi bilan ovozli suhbatda ish vaziyatlarini o‘ynab ko‘rishingiz mumkin: kechikish haqida mijozga aytish, hamkordan ma’lumot so‘rash, haftalik natijani qisqa gapirib berish. Darslarda ish mavzusidagi iboralar takrorlanadi, talaffuz bo‘yicha fikr ham beriladi. Email matnini tekshirishda esa haqiqiy hamkasbingizning fikri baribir foydali.
BandMate’ni Google’da afzal manba qiling
