Yaxshi ish xati besh qismdan iborat: aniq mavzu qatori, murojaat, birinchi gapda maqsad, qisqa tafsilot va keyingi qadam (kim, nima, qachongacha). Uzunligi odatda 50–150 so‘z. Qancha qisqa va aniq bo‘lsa, javob shuncha tez keladi.
Quyida besh turdagi vaziyat uchun 12 ta tayyor namuna bor: so‘rov, eslatma, uzr, taklif va rad javobi. Har biri O‘zbekistondagi real ish muhitiga moslangan: IT Parkdagi kompaniya, bank, Samarqanddagi mehmonxona va nodavlat tashkilot. Ism va kompaniyalar o‘ylab topilgan.
Mavzu qatori: formula
Mavzu qatori xatning birinchi gapidan ham muhimroq: qabul qiluvchi xatni ochish-ochmaslikni shunga qarab hal qiladi. Formula: nima haqida + kerak bo‘lsa, muddat yoki harakat.
| Kuchsiz | Aniq |
|---|---|
| Question | Question about invoice #245 |
| Hello | Meeting request: Q4 marketing plan |
| Important!!! | Action needed: sign contract by 15 October |
| Documents | Updated price list for November |
| Sorry | Correction: wrong date in yesterday’s email |
Murojaat va yakuniy iboralarni (Dear…, Kind regards) alohida business email opening va closing sahifasida batafsil ko‘rib chiqqanmiz. Bu yerda asosiy e’tibor xatning o‘rtasiga: vaziyatga mos to‘liq matnlarga.
So‘rov xatlari
1. Ma’lumot so‘rash
Subject: Question about group booking rates for May
Dear Ms Hamidova,
We are planning a three-day training for 25 staff members in Samarkand from 12 to 14 May. Could you please send us your group rates for twin rooms, including breakfast? We would also like to know if you have a meeting room for 30 people.
I would be grateful for your reply by Friday, 18 April.
Kind regards,
Feruza Sobirova, Green Steppe Foundation
Izoh: birinchi gapda kontekst, ikkinchisida aniq so‘rov, oxirida muddat. Could you please… — so‘rovning eng xavfsiz shakli.
2. Hamkasbdan hujjat so‘rash
Subject: September sales data for the board report
Hi Laziz,
I’m preparing the quarterly report for Monday’s board meeting. Could you send me the September sales figures by region when you have a moment? An Excel file is fine.
Thanks a lot,
Dilnoza
Izoh: hamkasbga Hi va ism yetarli. Nima uchun kerakligini bitta gapda aytish so‘rovni tabiiy qiladi.
3. Uchrashuv so‘rash
Subject: Meeting request: API integration timeline
Dear Mr Weber,
Thank you for the technical documentation. Our team has reviewed it and we have a few questions about the payment API. Would you be available for a 30-minute video call next Tuesday or Wednesday between 2 and 5 pm Tashkent time (UTC+5)?
Best regards,
Bekzod Karimov, Datagrove LLC
Izoh: vaqt mintaqasini yozish chet ellik hamkor bilan chalkashlikning oldini oladi.
Eslatma xatlari
4. Javob bo‘lmaganda yumshoq eslatma
Subject: Re: Question about group booking rates for May
Dear Ms Hamidova,
I’m just following up on my email from last week about group rates for 12–14 May. We need to confirm the venue by the end of this month, so I’d really appreciate an update when you have a chance.
Kind regards,
Feruza Sobirova
Izoh: I’m just following up on… — eslatmaning eng muloyim boshlanishi. "Why don’t you answer?" yoki "I wrote to you already!" kabi gaplar qo‘pol eshitiladi.
5. To‘lov muddati haqida eslatma
Subject: Reminder: invoice #1187 due on 30 September
Dear Mr Yusupov,
This is a friendly reminder that invoice #1187 for website maintenance (USD 1,200) is due on 30 September. I have attached a copy for your convenience. If the payment has already been made, please ignore this message.
Best regards,
Nodira Ergasheva, Accounts Department
Izoh: raqam, summa va sana aniq. Oxirgi gap mijozni noqulay ahvolga solmaydi.
Uzr xatlari
6. Kechikish uchun uzr
Subject: Delay in delivering the translated documents
Dear Ms Novak,
I’m sorry for the delay with the translated contract. One of the appendices needed a legal check, which took longer than we expected. The full translation will be with you by 3 pm tomorrow.
Thank you for your patience.
Kind regards,
Otabek Nazarov
Izoh: uzr + qisqa sabab + yangi aniq muddat. Uzun bahona yozmang.
7. Xato uchun tuzatish
Subject: Correction: wrong meeting date
Dear all,
In my previous email I wrote that the training starts on 21 October. The correct date is 22 October, Wednesday, at 10:00. Apologies for any confusion.
Best regards,
Malika
Izoh: tuzatish xatida to‘g‘ri ma’lumotni qalin qilib ajrating. Uzr bitta gapda.
Taklif xatlari
8. Hamkorlik taklifi
Subject: Partnership proposal: English courses for your staff
Dear Mr Rashidov,
I’m writing from Sabo Language Centre in Samarkand. Many of your front desk staff speak with international guests every day, and we would like to offer a 10-week English course designed for hotel teams. Classes can take place at your hotel twice a week.
Could we arrange a short meeting next week to discuss the details?
Kind regards,
Zarina Qodirova
9. Tadbirga taklif
Subject: Invitation: IT Park career day on 8 November
Dear students,
We are pleased to invite you to our career day at IT Park on 8 November at 3 pm. Our team leads will talk about internships in QA, design and backend development. Please register using the form below by 5 November, as places are limited.
Best regards,
HR Team, Cloudline Soft
Izoh: taklif xatida uch narsa bo‘lishi shart: nima, qachon, qanday ro‘yxatdan o‘tish.
Rad javobi xatlari
10. Taklifni muloyim rad etish
Subject: Re: Partnership proposal: English courses for your staff
Dear Ms Qodirova,
Thank you for your proposal and for thinking of our hotel. Unfortunately, we have already arranged staff training for this year, so we are not able to accept it at the moment. We will keep your details and contact you if our plans change next year.
Kind regards,
Aziz Rashidov
11. Uchrashuvni rad etib, boshqa vaqt taklif qilish
Subject: Re: Meeting request: API integration timeline
Dear Bekzod,
Thank you for your message. I’m afraid I’m travelling next Tuesday and Wednesday. Would Thursday at 11 am your time work for you instead?
Best regards,
Thomas Weber
12. Nomzodga rad javobi
Subject: Your application for the Customer Support position
Dear Jamshid,
Thank you for your interest in the Customer Support position and for taking the time to meet our team. After careful consideration, we have decided to move forward with another candidate whose experience more closely matches our current needs. We were impressed by your English and your calm approach, and we would be happy to consider you for future roles.
We wish you every success.
Kind regards,
Sayhun Bank HR Team
Izoh: rad javobi uch qismli: minnatdorchilik, qaror (Unfortunately…, After careful consideration…), iliq yakun. I’m afraid… va Unfortunately… "yo‘q"ni yumshatadi.
Kuchsiz gapdan kuchli gapga
| Oldin | Keyin | Sabab |
|---|---|---|
| I want to ask you about prices. | Could you please send me your current prices? | I want talab kabi eshitiladi |
| Please answer me urgently. | I’d appreciate your reply by Thursday. | Aniq muddat "urgent"dan yaxshiroq |
| I am writing you about meeting. | I’m writing about next week’s meeting. | write to you yoki write about; artikl kerak |
| Sorry for late answer. | Sorry for the late reply. | Artikl va to‘g‘ri so‘z |
| We can’t do it, it is impossible. | Unfortunately, we won’t be able to do this by Friday. | Yumshoq rad va sabab |
| Waiting for your answer. | I look forward to hearing from you. | To‘liq, tabiiy yakun |
O‘zbek tilida artikl yo‘q, shuning uchun the va a ko‘pincha tushib qoladi. Rus tilidan esa I am writing you (to‘g‘risi writing to you) va discuss about (to‘g‘risi discuss) kabi xatolar keladi. Ish yozishmalarida kerak bo‘ladigan so‘zlar ro‘yxati work vocabulary sahifasida bor.
Mashq: bo‘sh joylarni to‘ldiring
So‘zlar: afraid, attached, following, grateful, forward, unfortunately, reminder, available.
- 1. I’m just ______ up on my last email.
- 2. I have ______ the updated contract.
- 3. I would be ______ if you could reply by Monday.
- 4. This is a friendly ______ that the report is due tomorrow.
- 5. I’m ______ I can’t join the call on Friday.
- 6. Would you be ______ for a short call on Wednesday?
- 7. ______, all our rooms are booked for those dates.
- 8. I look ______ to hearing from you.
Javoblar
1 — following; 2 — attached; 3 — grateful; 4 — reminder; 5 — afraid; 6 — available; 7 — Unfortunately; 8 — forward.
8-gapda to dan keyin fe’l -ing bilan keladi: look forward to hearing, look forward to meeting you. Look forward to hear — juda keng tarqalgan xato.
Keyingi qadam
Ish xatlaridan tashqari meeting va hisobotlar uchun iboralar ish uchun business English sahifasida jamlangan. Dam olish kuni so‘rash kabi alohida vaziyat uchun ta’til so‘rash xati namunasini ko‘ring.
Yozishma ko‘pincha qo‘ng‘iroqqa ulanib ketadi: "Let’s discuss it on a call". BandMate ilovasida Bandi bilan xuddi shu vaziyatlarni og‘zaki mashq qilishingiz mumkin: uchrashuv so‘rash, muloyim rad etish, kechikish uchun uzr so‘rash. Talaffuz bo‘yicha fikr ham olasiz.
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