Mehmonxonada inglizcha gap uch nuqtada kerak bo‘ladi. Check-in: Hi, I have a reservation under the name Rahimova. Muammo: Hi, this is room 512. There’s no hot water in the shower. Check-out: I’d like to check out, please. Could I leave my bags here until three? Resepshn xodimi sizdan deyarli har doim pasport va bank kartasini so‘raydi, shuning uchun ularni peshtaxtaga yetib bormasdan tayyorlab qo‘ying.
Hozir ovoz chiqarib ayting: Hi, I have a reservation under the name… for three nights. Nuqtalar o‘rniga familiyangizni qo‘ying. Bu gap istalgan mehmonxonada suhbatni boshlaydi.
Bron: mehmonxonaga email namunasi
Ko‘p savolni kelishdan oldin email orqali hal qilish osonroq: yozuvda shoshilmaysiz, javob ham yozma qoladi. Qisqa namuna:
Subject: Booking 48213 – late arrival and airport transfer
Dear Sir or Madam,
I have a booking for a double room from 12 to 15 May under the name Dilnoza Rahimova (booking reference 48213). My flight lands at 11:30 p.m., so I will arrive at the hotel after midnight. Could you please confirm that my room will be kept?
I would also like to ask if you offer an airport transfer and how much it costs.
Thank you in advance.
Kind regards,
Dilnoza Rahimova
Telefon orqali bron qilish va bronni o‘zgartirish dialogi inglizcha telefon suhbati sahifasida bor.
Check-in’da: siz aytasiz va eshitasiz
| Siz aytasiz | O‘zbekcha |
|---|---|
| I have a reservation under the name… | … nomiga bronim bor |
| I booked through a website. Here’s the confirmation. | Sayt orqali bron qildim, mana tasdiqnoma |
| Is it possible to check in early? | Erta joylashsa bo‘ladimi? |
| Could I have a quiet room, away from the lift? | Liftdan uzoqroq, tinch xona bersangiz |
| Is breakfast included? | Nonushta narxga kiradimi? |
| What time is check-out? | Check-out soat nechada? |
| Could I have a wake-up call at six? | Soat oltida uyg‘otib qo‘ya olasizmi? |
| Could I have two keys, please? | Ikkita kalit bersangiz |
| Siz eshitasiz | O‘zbekcha |
|---|---|
| Welcome. Are you checking in? | Xush kelibsiz. Joylashyapsizmi? |
| Could I have your booking reference? | Bron raqamingizni ayting |
| Could I see your passport, please? | Pasportingizni ko‘rsating |
| We’ll need a card for incidentals. | Qo‘shimcha xarajatlar uchun karta kerak |
| Breakfast is served from seven to ten. | Nonushta yettidan o‘ngacha |
| Your room is on the fifth floor. | Xonangiz beshinchi qavatda |
| The lifts are on your right. | Liftlar o‘ng tomonda |
| Is there anything else I can help you with? | Yana biror narsa kerakmi? |
Incidentals — xonadagi minibar, restoran kabi qo‘shimcha xarajatlar. Ko‘p mehmonxonalar buning uchun kartangizda vaqtincha summa ushlab turadi; qancha va qachon qaytarilishini resepshndan so‘rang: How much will you hold on the card, and when will it be released?
1-dialog. Chet elda: kechqurun check-in
A — Kuala-Lumpurga konferensiyaga kelgan Bekzod, B — resepshn xodimi.
B: Good evening, welcome to the hotel. Are you checking in?
A: Yes. I have a reservation under the name Bekzod Aliyev.
B: Let me see… Yes, a single room for four nights. Could I see your passport, please?
A: Here you are.
B: Thank you. And could I take a card for incidentals? It’s just a hold, not a payment.
A: Sure. Is breakfast included?
B: Yes, it is. It’s served on the ground floor from half past six to ten.
A: Great. I’m here for a conference at the convention centre. Is it within walking distance?
B: It’s about fifteen minutes on foot, or we have a free shuttle every morning at eight.
A: The shuttle sounds good. Also, could I have a quiet room? I have to get up early.
B: Of course. I’ll give you a room at the end of the corridor, away from the lift. It’s room 714, on the seventh floor.
A: Thank you. What’s the Wi-Fi password?
B: It’s printed on the key card holder. Is there anything else I can help you with?
A: Could I have a wake-up call at six tomorrow?
B: Certainly. Six o’clock. Enjoy your stay.
Xona raqamlari odatda birma-bir aytiladi: 714 — seven-one-four, 305 — three-oh-five. Katta raqamlar va sanalarni tez aytish uchun inglizcha sonlar sahifasini takrorlang.
2-dialog. Xonadagi muammo: issiq suv yo‘q, yon xonada shovqin
A — Istanbulda sayohatda yurgan Shahnoza, xonadagi telefondan resepshnga qo‘ng‘iroq qilmoqda. B — xodim.
B: Reception, good evening. How can I help?
A: Hi, this is room 305. I’m sorry to bother you, but there’s no hot water in the shower.
B: I’m sorry about that. Have you let the water run for a couple of minutes?
A: Yes, for about five minutes. It’s still cold.
B: I’ll send someone from maintenance to have a look straight away.
A: Thank you. There’s also another problem. The people next door are very loud, and it’s nearly midnight.
B: I apologise. I’ll call the room and ask them to keep it down.
A: Thanks. If the shower can’t be fixed tonight, would it be possible to change rooms?
B: Let me check… Yes, we have a room free on the fourth floor. It’s on the quiet side of the building.
A: That would be great. Should I come down to reception?
B: No need. Someone will bring the new key and help you with your bags in ten minutes.
A: Perfect. Thank you for sorting it out so quickly.
Muammoni aytishning qolipi: kim ekaningiz (This is room 305), nima bo‘lgani (There’s no hot water), nima so‘rayotganingiz (Would it be possible to change rooms?). Iltimosni yumshatish uchun boshqa qoliplar iltimos inglizcha sahifasida.
3-dialog. Buxoroda: siz mehmon uyida ishlaysiz
Siz Buxorodagi oilaviy mehmon uyida resepshndasiz. A — siz, B — Niderlandiyadan kelgan mehmon Sanne. Bugun u ketadi.
B: Good morning! I’d like to check out, please.
A: Good morning, Sanne. Of course. How was your stay?
B: Lovely, thank you. The breakfast in the courtyard was the best part.
A: I’m glad to hear that. Your room is already paid. Did you have anything from the fridge in your room?
B: Just two bottles of water.
A: Okay, I’ll add them to your bill. Would you like to pay by cash or card?
B: Card, please. My train to Samarkand is at four. Could I leave my suitcase here until then?
A: Of course. We’ll keep it behind reception. Here’s a ticket for your bag.
B: Thanks. And how do I get to the station? Should I book a taxi?
A: Yes, a taxi is the easiest way. I can order one for you at three o’clock, if you like.
B: That would be great. Thank you.
A: You’re welcome. Please don’t forget your passport and your charger. Guests often leave them in the room.
B: Good point! I’ll check again.
A: Have a safe trip, and enjoy Samarkand.
Mehmon uyida ishlasangiz, bu dialogdagi qoliplar (How was your stay?, Cash or card?, We’ll keep it behind reception) har kuni kerak bo‘ladi. Xodim tomonidan to‘liqroq lug‘at turizm uchun ingliz tili sahifasida. Sanne poyezdda nima deyishi esa vokzalda inglizcha sahifasida.
Mehmonxona odatlari haqida eslatmalar
- Check-in va check-out vaqti mehmonxonaga qarab farq qiladi. Bron tasdiqnomasida yozilgan bo‘ladi; bo‘lmasa, so‘rang.
- Pasport. Ko‘p mamlakatlarda, jumladan O‘zbekistonda ham, mehmonxonalar chet ellik mehmonning pasport ma’lumotlarini qayd qiladi. Aniq qoidalarni shu mamlakatning rasmiy manbasidan tekshiring.
- Choy puli (tip) har mamlakatda turlicha: bir joyda odatiy, boshqasida kutilmaydi. Bilmasangiz, yon-atrofdagilardan yoki mehmonxonaning o‘zidan so‘rash mumkin.
- Qavatlar. Britaniyada ground floor — birinchi qavat, first floor — bizning ikkinchi qavatimiz.
Resepshnda ko‘p eshitiladigan xatolar
| Xato | To‘g‘ri | Izoh |
|---|---|---|
| I have a booking on name Karimov. | I have a booking under the name Karimov. | Bron under the name bo‘ladi. |
| I want to take a room. | I’d like to book a room. | Xona book qilinadi. |
| Hot water is not working. | There’s no hot water. | Suv “ishlamaydi”, u yo bor, yo yo‘q. |
| Give me another room. | Would it be possible to change rooms? | Iltimos shaklida so‘rang. |
| I want to go out from the hotel. | I’d like to check out. | Ketish — check out. |
| Can you keep my luggages? | Could you keep my luggage? | Luggage sanalmaydi, -s olmaydi. |
Rol mashqi: 8 ta vaziyat
- 1. Resepshnga keldingiz: Karimova nomiga ikki kechalik bron bor.
- 2. Soat o‘nda keldingiz, xona tushdan keyin tayyor bo‘ladi. Erta joylashish mumkinmi, so‘rang.
- 3. Nonushta narxga kiradimi, so‘rang.
- 4. 406-xonadan qo‘ng‘iroq qilib, konditsioner ishlamayotganini ayting.
- 5. Yon xona juda shovqinli. Xonani almashtirishni so‘rang.
- 6. Check-out qilmoqchisiz, chamadoningizni soat to‘rtgacha qoldirmoqchisiz.
- 7. Siz mehmon uyidasiz: chet ellik mehmondan yashash qanday o‘tganini so‘rang.
- 8. Siz mehmon uyidasiz: mehmonga pasport va quvvatlagichini unutmaslikni eslating.
Javoblar
1 — Hi, I have a reservation under the name Karimova for two nights.
2 — Is it possible to check in early? My flight arrived this morning.
3 — Is breakfast included in the price?
4 — Hi, this is room 406. The air conditioning isn’t working.
5 — The room next door is very noisy. Would it be possible to change rooms?
6 — I’d like to check out, please. Could I leave my suitcase here until four?
7 — How was your stay?
8 — Please don’t forget your passport and your charger.
Resepshn suhbatini Bandi bilan o‘ynab ko‘ring
BandMate ilovasida Bandidan resepshn xodimi rolini o‘ynashni so‘rang. Avval mehmon bo‘lib 1-dialogni o‘tkazing, keyin rollarni almashtirib, Buxorodagi mehmon uyi xodimi bo‘ling. Ilova under the name, would it be possible kabi qoliplardagi xatolarni ko‘rsatadi va raqamlar talaffuziga izoh beradi. Keyingi safaringizdan oldin bron emailini o‘z sanalaringiz bilan qayta yozib chiqing.
BandMate’ni Google’da afzal manba qiling
