Yetkazib berish mavzusida inglizcha uchta vaziyat bor. Jo‘natish: I’d like to send this parcel to Uzbekistan. How long will it take? Qabul qilish: kuryer I’m outside your building deydi, siz I’ll be right down deysiz. Muammo: My order hasn’t arrived yet. The tracking number is… Shu uch gapni bilsangiz, pochta, kuryer va onlayn do‘kon bilan suhbatning yarmi tayyor.
Hozir ovoz chiqarib ayting: Hi, my parcel hasn’t arrived. Could you check the tracking number for me? Bu gap telefonda ham, chatda ham ishlaydi.
Pochta va kuryer so‘zlari: 14 ta asosiy so‘z
| Inglizcha | O‘zbekcha | Misol |
|---|---|---|
| a parcel (UK) / a package (US) | posilka | I’m sending a parcel to my sister. |
| a courier / a delivery driver | kuryer | The courier called me twice. |
| a tracking number | trek raqami | Can you send me the tracking number? |
| track an order | buyurtmani kuzatmoq | You can track your order in the app. |
| the sender / the recipient | jo‘natuvchi / qabul qiluvchi | Write the recipient’s phone number here. |
| a customs form | bojxona deklaratsiyasi | Please fill in the customs form. |
| fragile | sinuvchan, ehtiyot bo‘ling | It’s fragile, it’s a ceramic plate. |
| a delivery slip / a missed delivery card | “sizni topa olmadik” qog‘ozi | I found a delivery slip under my door. |
| a parcel locker / a pick-up point | posilka qutisi / olib ketish punkti | I’ll collect it from the pick-up point. |
| collect / pick up | olib ketmoq | You can collect it after 4 p.m. |
| sign for | imzo qo‘yib olmoq | Someone has to sign for it. |
| cash on delivery | yetkazilganda to‘lash | Is it prepaid or cash on delivery? |
| a return label | qaytarish yorlig‘i | Print the return label and stick it on the box. |
| a refund | pulni qaytarish | I’d like a refund, not a replacement. |
Parcel va package bir narsa: Britaniyada parcel, Amerikada package ko‘proq eshitiladi. O‘zbekchadagi “posilka” so‘zini inglizcha gapga qo‘shib yubormang: posylka degan so‘zni chet ellik tushunmaydi.
Pochta bo‘limida: siz aytasiz va eshitasiz
| Siz aytasiz | O‘zbekcha |
|---|---|
| I’d like to send this to Tashkent, please. | Buni Toshkentga jo‘natmoqchiman |
| What’s the cheapest way to send it? | Eng arzon usuli qaysi? |
| How long does it usually take? | Odatda qancha vaqt oladi? |
| Can I track it? | Uni kuzatish mumkinmi? |
| Is it insured? | Sug‘urtalanganmi? |
| Do I need to fill in a customs form? | Bojxona varaqasini to‘ldirishim kerakmi? |
| I’m here to collect a parcel. Here’s the card. | Posilka olgani keldim, mana qog‘oz |
| Siz eshitasiz | O‘zbekcha |
|---|---|
| Can you put it on the scales, please? | Tarozga qo‘ying |
| What’s inside? | Ichida nima bor? |
| What’s the value of the contents? | Ichidagi narsalar qancha turadi? |
| Standard or express? | Oddiymi yoki tezkor? |
| Would you like it tracked? | Kuzatish xizmati kerakmi? |
| Is there anything fragile or liquid? | Sinuvchan yoki suyuq narsa bormi? |
| Could I see some ID? | Hujjatingizni ko‘rsating |
1-dialog. Chet elda: onasiga sovg‘a jo‘natish
A — Londonda o‘qiyotgan Sardor, B — pochta xodimi. Qaysi narsalarni jo‘natish mumkinligi va narxlar pochta xizmatiga va mamlakatga bog‘liq; dialog til uchun namuna.
B: Next, please. Hi, what can I do for you?
A: Hi. I’d like to send this box to Uzbekistan.
B: Sure. Could you put it on the scales for me? What’s inside?
A: A scarf, two books and a mug for my mum.
B: Is the mug wrapped? It’s fragile.
A: Yes, it’s wrapped in bubble wrap. Could you put a fragile sticker on it anyway?
B: No problem. Because it’s going outside the country, you’ll need to fill in this customs form. Just list the items and their value.
A: Do I write the value of each item or the total?
B: Each item, and then the total at the bottom.
A: Okay. What are the options for sending it?
B: Standard takes about two to three weeks. Express is faster, but it’s more expensive. Both are tracked.
A: Standard is fine. It’s not urgent.
B: Great. Please write the recipient’s full address and phone number here. The courier in Uzbekistan might call her.
A: Done. Can I have the receipt with the tracking number?
B: Here you are. The number is at the top. You can check it on our website.
A: Thanks a lot.
Manzilni yozish tartibi inglizcha shaklda boshqacha: uy raqami va ko‘cha, keyin shahar, keyin davlat. Telefon raqam va manzilni og‘zaki aytish ingliz tilida telefon raqam va manzil sahifasida alohida mashq qilinadi.
2-dialog. Toshkentda: siz kuryersiz
Siz Toshkentda yetkazib berish xizmatida ishlaysiz. Buyurtma chet ellik mijozniki. A — siz, B — Yunusobodda ijarada yashayotgan fransiyalik Claire.
A: Hello, is this Claire? I’m the courier with your order.
B: Oh, hi! Yes, that’s me.
A: I’m outside your building, but I don’t know which entrance.
B: It’s the second entrance, next to the small shop. I’m on the fifth floor, flat 24.
A: Is there a code for the door?
B: No, it’s open. But the lift isn’t working, sorry!
A: No problem. I’ll be there in five minutes.
Eshik oldida:
A: Here you are. Your order is paid, so you don’t need to pay anything.
B: Great. Do I need to sign?
A: No, but I need the code from the text message. It’s four digits.
B: Let me check… It’s 7, 3, 0, 9.
A: Thank you. Everything’s fine. Have a nice day!
B: You too. Thanks for carrying it up!
Kuryer sifatida eng muhim so‘zlar: entrance (podyezd), floor (qavat), flat (kvartira), the code from the text message (SMSdagi kod). Raqamlarni birma-bir aytish odatiy: seven, three, oh, nine. Nolni ko‘pincha oh deb aytishadi.
3-dialog. Buyurtma kelmadi: yordam xizmatiga qo‘ng‘iroq
A — Seulda ishlayotgan Madina, B — onlayn do‘konning operatori. Ilovada buyurtma “yetkazildi” deb turibdi, lekin posilka yo‘q.
B: Hello, you’re through to customer service. How can I help?
A: Hi. I ordered a pair of headphones last week. The app says it was delivered yesterday, but I haven’t received anything.
B: I’m sorry about that. Could I have your order number, please?
A: Yes, it’s B, K, 4, 5, 8, 1, 2.
B: Thank you. I can see the courier marked it as delivered at 3:40 p.m. yesterday. Were you at home?
A: No, I was at work. But there was nothing at the door or in the parcel locker.
B: Sometimes couriers leave parcels with a neighbour. Have you checked with your neighbours?
A: Yes, I asked both of them this morning. Nobody has it.
B: Okay. I’ll open an investigation with the delivery company. It usually takes up to three working days.
A: And if they can’t find it?
B: Then we’ll send you a replacement or give you a full refund. It’s your choice.
A: I’d prefer a replacement, please. Could you send me an email to confirm this?
B: Of course. You’ll get it within the hour. Is there anything else I can help with?
A: No, that’s all. Thank you.
Muammoni aytishda uch narsani tartib bilan bering: nima buyurtma qildingiz, ilova nima deyapti, aslida nima bo‘ldi. Operator so‘ramasdan oldin buyurtma raqamini tayyorlab qo‘ying. Masala hal bo‘lmasa, qat’iyroq iboralar shikoyat qilish inglizcha sahifasida, telefonda yaxshi eshitmasangiz nima deyish kerakligi esa phone customer support sahifasida.
Kuryerga yoziladigan qisqa xabarlar
Ko‘p ilovalarda kuryerga izoh qoldirish mumkin. Bu izohlar qisqa va aniq bo‘ladi:
- Please call me when you arrive. The doorbell doesn’t work. — Kelganingizda qo‘ng‘iroq qiling, qo‘ng‘iroq ishlamaydi.
- Please leave it at the door. — Eshik oldida qoldiring.
- If I’m not in, please leave it with my neighbour in flat 12. — Uyda bo‘lmasam, 12-kvartiradagi qo‘shnimga bering.
- Please don’t leave it outside. I’ll collect it from the pick-up point. — Tashqarida qoldirmang, punktdan o‘zim olaman.
- I’m running five minutes late. Could you wait, please? — Besh daqiqa kechikyapman, kutib turasizmi?
Qo‘shnidan posilkangizni olib qo‘yishni qanday so‘rash kerakligi qo‘shnilar bilan inglizcha sahifasidagi dialoglarda bor.
Posilka haqida gapirganda chalkashadigan joylar
| Xato | To‘g‘ri | Izoh |
|---|---|---|
| Where is my cargo? | Where’s my parcel / my order? | Cargo — kema yoki samolyotdagi katta yuk. |
| My order didn’t come yet. | My order hasn’t arrived yet. | Yet bilan Present Perfect ishlatiladi. |
| I will take the parcel from the post. | I’ll collect / pick up the parcel from the post office. | “Olib ketmoq” — collect yoki pick up. |
| Give me the track number. | Could you send me the tracking number? | To‘liq nomi tracking number; iltimos shaklida so‘rang. |
| The courier brought broken. | It arrived broken. / It was damaged when it arrived. | Buyum ega bo‘ladi, kuryer emas. |
| I want my money back now! | I’d like a refund, please. | Muloyim shakl tezroq natija beradi. |
Rol mashqi: 8 ta vaziyat
- 1. Pochta xodimiga posilkani Samarqandga jo‘natmoqchi ekaningizni ayting va qancha vaqt olishini so‘rang.
- 2. Xodim What’s inside? deb so‘radi. Ichida ikki kitob va shokolad bor.
- 3. Eshigingiz tagidan “sizni topa olmadik” qog‘ozi chiqdi. Pochtaga borib, posilkani olmoqchisiz.
- 4. Kuryerga izoh yozing: uyda bo‘lmaysiz, posilkani 8-kvartiradagi qo‘shningizga bersin.
- 5. Siz kuryersiz: chet ellik mijozga binoning oldida turganingizni ayting va qaysi podyezd ekanini so‘rang.
- 6. Buyurtmangiz ikki haftadan beri kelmayapti. Operatorga ayting.
- 7. Idish singan holda keldi. Pulni qaytarishni so‘rang.
- 8. Operator almashtirish taklif qildi, siz esa buni email orqali tasdiqlashni so‘raysiz.
Javoblar
1 — Hi, I’d like to send this parcel to Samarkand. How long will it take?
2 — Two books and some chocolate.
3 — Hi, I’m here to collect a parcel. Here’s the delivery slip and my ID.
4 — I’m not at home today. Please leave the parcel with my neighbour in flat 8.
5 — Hello, I’m the courier with your order. I’m outside your building. Which entrance is it?
6 — Hi, I placed an order two weeks ago, and it still hasn’t arrived. My order number is…
7 — The bowl arrived broken. I’d like a refund, please.
8 — A replacement is fine. Could you send me an email to confirm it, please?
Boshqa javoblar ham to‘g‘ri bo‘lishi mumkin. Asosiysi: kerakli ma’lumot (raqam, manzil, muammo) birinchi gapda bo‘lsin.
Kuryer va operator bilan suhbatni Bandi bilan sinab ko‘ring
Telefonda operator tez gapiradi, buyurtma raqamini esa harflab aytish kerak. BandMate ilovasida Bandidan pochta xodimi, kuryer yoki yordam xizmati operatori rolini o‘ynashni so‘rang va 3-dialogni o‘z buyurtmangiz bilan qayta o‘tkazing. Ilova grammatik xatolarni ko‘rsatadi va raqamlar, harflar talaffuziga izoh beradi. Bugun bitta ish qiling: oxirgi onlayn buyurtmangiz raqamini inglizcha harflab, ovoz chiqarib o‘qing.
BandMate’ni Google’da afzal manba qiling
